FREE with online orders over £250 (inc. VAT)
£25 with online orders under £250 (inc. VAT)
Our delivery service for online orders is available to mainland Great Britain addresses, excluding the Highlands & Islands. A full list of excluded postcodes can be viewed here.
Online orders are typically delivered within 5 working days direct to kerbside and need to be signed for by an adult (18+ years old). You can select your preferred delivery date using the calendar during checkout, this will then be confirmed when your order is processed. We will call or email to inform you should there be any unforeseen changes to the delivery schedule.
Orders placed in-store may use a local delivery service or courier. Your local CTD tile showroom team will be pleased to help you with up-to-date delivery costs and availability.
Click here to find your local tile showroom.
How will my order arrive?
Your tiles will typically be delivered on or after 5 working days (subject to stock availability).
Our delivery driver will unload your tiles on a 120x80cm wooden pallet from a HGV (Heavy Goods Vehicle) to the front of your property (this is known as a kerbside delivery). Due to health and safety constraints we are unable to bring the tiles into the property. You may wish to enlist some help to move your tiles into your property.
We use a variety of delivery methods ranging from large vans up to 18-tonne HGVs. Upon placing your order, please inform us of any delivery instructions or access restrictions to your property in the ‘Order Notes’ section of the checkout. A list of potential Access Restrictions are listed below. We will call or email to confirm any details with you.
Accepting your delivery
Upon delivery please check the goods carefully before signing to confirm that you are accepting the items in good condition. If someone else is accepting the delivery on your behalf, we recommend that they are familiar with the order contents so they can sign with confidence.
What if my order is damaged or incorrect?
In the unfortunate event your goods are damaged or faulty you can reject the delivery. If you have accepted the delivery and then find an issue later on, we will happily replace the damaged or incorrect goods. For further information please see the Damaged or Incorrect Delivery section below.
My order has not arrived on time
If your delivery has been unexpectedly delayed and has not arrived on the confirmed date, please contact our customer service team on 0800 014 2994 and have your order confirmation number or email to hand.
Empty pallet returns
If you are unable to dispose of the pallet(s) after delivery, you can return them to your local CTD store to be reused.