Delivery and Collection

We’re excited to help you with your tiling project and our delivery and collection options will ensure your new tiles are delivered swiftly and conveniently. Please place your order in good time to make sure you receive your tiles before work on your project begins.

How will my order arrive?

Your tiles will typically be delivered on or after 5 working days (subject to stock availability).

Our delivery driver will unload your tiles on a 120x80cm wooden pallet from a HGV (Heavy Goods Vehicle) to the front of your property (this is known as a kerbside delivery). Due to health and safety constraints we are unable to bring the tiles into the property. You may wish to enlist some help to move your tiles into your property.

We use a variety of delivery methods ranging from large vans up to 18-tonne HGVs. Upon placing your order, please inform us of any delivery instructions or access restrictions to your property in the ‘Order Notes’ section of the checkout. A list of potential Access Restrictions are listed below. We will call or email to confirm any details with you.

Accepting your delivery

Upon delivery please check the goods carefully before signing to confirm that you are accepting the items in good condition. If someone else is accepting the delivery on your behalf, we recommend that they are familiar with the order contents so they can sign with confidence.

What if my order is damaged or incorrect?

In the unfortunate event your goods are damaged or faulty you can reject the delivery. If you have accepted the delivery and then find an issue later on, we will happily replace the damaged or incorrect goods. For further information please see the Damaged or Incorrect Delivery section below.

Empty pallet returns

If you are unable to dispose of the pallet(s) after delivery, you can return them to your local CTD store to be reused.

Collection from your local CTD Tile Showroom is FREE, regardless of the value of your order. We have made collecting from your local showroom as easy as possible when ordering online - simply enter your postcode and choose a convenient showroom and your preferred collection date during the checkout.

When will my order be ready to pick up?

Your tiles will typically be ready to collect within 5 working days (subject to stock availability). If your collection date exceeds this, we will inform you as soon as possible and provide the earliest possible date. Your order details will then be confirmed via email.

If I purchase in-store can I take my order the same day?

Yes, if they're in stock. If your tiles are not currently in stock, the showroom team will provide you with a collection date.

When can I collect my order?

You can collect your order at any time during regular tile showroom opening hours; please check your local showroom’s opening hours before visiting. Your order will be available to collect for up to 30 days for your convenience. After this time, we will cancel your order and issue a full refund to the original payment method.