Delivery & Collection
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When ordering goods from our website, you have the option to either get them delivered direct or collect from one of our stores. Simply, select your preferred delivery or collection option when ordering online. See below for more information on:


Delivery Costs

How much does delivery cost?

Our delivery costs to mainland UK addresses (excluding the Highlands & Islands) are as follows:

Delivery Option
Cost
Applies to:
FREE Standard Delivery
£0.00
Orders over £250  (inc VAT)
Standard Delivery
£25.00 Orders under £250 (inc VAT)

Do you deliver to The Highlands & Islands?

We deliver to almost all areas of UK. However, certain areas are difficult for us to get to. This may delay delivery and incur extra charges. Once you have placed your order online, we will contact you if your postcode falls into one of those areas. If you require tiles to Jersey or Guernsey there will be customs charges associated with your delivery.

For a summary of postcodes that will incur an extra delivery charge, please view our delivery location list


Delivery Times


How long will it take to for my delivery to arrive?

The arrival of your delivery will depend upon the method you have selected. During the online checkout process, please use our handy online delivery calendar guide as a reference. We will then keep you informed of your order delivery date after you have placed your order.

Delivery Option
Expected Delivery Time
Next Working Day^
Next working day^
Standard Delivery
On or after 5 working days
Collect from Store
Ready to collect within 5 working days

^This applies to selected products only and does not apply to certain areas in the UK including the Highlands and Islands. Please refer to our delivery location list for more details.



Special Order Delivery

There are instances when our standard delivery options do not apply to certain products. This is when the product shows the following:

Special Order Delivery
Expected Delivery Time
Special Order - Available within 1 week
on or after 5 working days
Special Order - Available within 2 weeks
on or after 10 working days
Special Order - Available within 3 weeks
on or after 15 working days
Limited Stock - Available within 3 weeks
on or after 15 working days
Limited Stock - Contact for availability
Please call our customer service team on 0800 014 2994 for more info.
Pre-Order
These are brand new products and your order will be processed as soon as they are in stock.

During the online checkout process, please use our handy online calendar guide as a reference for your expected delivery date. Once you have placed your order, we will keep you informed of your order delivery date.


Delivery Advice


Can I leave delivery instructions?

Yes, please enter any delivery instructions in the notes box on the delivery page before proceeding to payment. If you wish to inform us of any access restrictions, you can also do this in the notes box. We will call or email to confirm any details with you.


Do I need to be in when my order gets delivered?

Yes, all orders need to be signed for therefore someone over the age of 18 years old needs to be in attendance. Upon delivery please ensure that all goods are carefully checked before signing, as you are signing to say that you are accepting the items in good condition.


How will my order be delivered?

We use a variety of delivery methods ranging from 1.5 tonnes (delivered in a large van) up to 18 tonnes (equivalent to a bin lorry). We will check that your address is accessible to ensure that your items are delivered safely. Upon placing your order, we will ask you to tell us about any access restrictions, to your property. Please see the list of restrictions below for further details.

On arrival of your goods, our delivery driver will unload your tiles via a pallet to the front of your property. Unfortunately, due to health and safety we are unable to bring the tiles into the property and will be delivered to the kerbside only. If you have made a large order with us, we would advise organising help to move the goods safely into your property.

When your goods are delivered, we strongly recommend that you inspect your items and if in the unfortunate event your goods are damage or faulty you can reject the delivery. For further information please see the section below 'My delivery has been damaged or is incorrect, what should I do?'


My address has delivery restrictions, what should I do?

Please inform us as soon as possible about the restrictions to your property, either by phone or email. You can also leave delivery notes at checkout when you place your order online. We will contact you once you have placed your order to confirm any delivery details and access information. Here are few restrictions you may need to consider:

  • Height and weight restrictions such as bridges and tunnels
  • Gated communities and secured access
  • Double yellow parking areas
  • Parking permits
  • Narrow roads

My delivery has not arrived, what should I do?

We will keep you informed of your order and its delivery date. However, in the unfortunate event that your delivery has not arrived on the confirmed date please contact our customer service team on 0800 014 2994 and have your order confirmation number to hand.


My delivery has been damaged or is incorrect, what should I do?


CTD Tiles go to great lengths in order to make sure your delivery arrives safely, efficiently and correct. When you receive your delivery, we strongly recommend that you inspect your items and if in the unfortunate event your goods are damaged or faulty you can reject the delivery. If you do this, your items will be returned to us and you will receive a full refund to your original payment method.

If, however, you notice that your order is damaged or incorrect after the delivery has been made, please complete our delivery discrepancies form and report it within 48 hours of receiving the goods. Alternatively, you can contact our customer service team on 0800 014 2994.

Once we have the details of your order we will arrange to get the correct items to you or issue a full refund. You will not incur further charges if the mistake was ours.


Collection


Can I order online and pick up from my local store?

Yes, you also have the option to collect your order from your local CTD store (UK mainland only). This is easy to do and it's FREE. To select this option, enter your postcode and choose your nearest store when you are at the delivery stage of ordering.


When can I collect my order?

If you have chosen to collect from your local CTD store, we aim to have your order ready within 5 working days of us receiving it (subject to stock availability). We will notify you when your order is ready to collect in-store either by telephone or email. Please wait until you have received this confirmation before attempting to collect your order.

We will keep you informed of your order, however, if you feel it is taking longer than usual, please call our customer service team on 0800 014 2994 and we can check the status of your order. 


What time can I collect my order?

Once your order is ready, you can collect it anytime during the normal opening hours of your local store. Please note that the opening times vary from store to store, so check this before you visit. Find your local stores opening times.

What you need to bring when collecting your order?

Please bring the following:

  • Email confirmation - either on your phone or printed
  • Bank card you used for payment
  • If you paid via PayPal you will need your order confirmation and photo ID (either a valid passport or driving licence).

How long will the store keep my order?

Once you have received confirmation that your order is ready to collect, you have up to 30 days to collect your order from your chosen store. After this time, we will cancel your order and issue a full refund to the original payment method.


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