COVID 19 Update
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COVID-19: Services & Safety Restrictions

Current status: Updated 15th January 2021 

Following the latest lockdown restrictions in England, Scotland & Wales, all our stores are currently closed to the public for browsing until further notice. 

Orders can still be placed online or over the phone for home delivery, or contact free pre-arranged collection if essential. 

Please read the information below on how to shop safely, and within the rules. 

Trade customers are able to use counter service at our Trade Centres to place or collect an order, following strict social distancing and must wear a face covering at all times unless medically exempt.  


Ways to shop with us safely and within the rules of your region during lockdown…

Here to Help


Contact us via our Live Chat, speak to our online support team or contact your local store who can assist with any queries.

FREE Cut Tile Samples


Order 2 FREE cut tile samples online direct to your door – no need to leave home. 

Order Online


Browse and order online for home delivery - FREE on online orders over £250. Or, if essential, contact free collection at your local store

Order By Phone


Place your order by contacting our online support team on 0800 014 2994 Mon-Fri 9am-5pm, or contact your local store during operational hours.

Contact Free Pre-Arranged Collection 

If it is essential for you to collect your order from your local store, we are offering completely contact free collections with pre-arranged time-slots to make it possible to incorporate your collection into an essential journey. 

When your order is ready to collect, you will be contacted to arrange your collection date/time. 

Arriving at the store to collect your order 

When you arrive at your collection point please park in a designated parking space and call  our team who will guide you through the process. Please do not leave your vehicle.  Please have your order details / order confirmation (name, address, order number) ready. 

Where possible and practical, we would encourage you to choose our home delivery service. Home delivery is FREE on online orders over £250. 

Extended Returns 

To help you avoid making non-essential journeys, we have extended our returns policy until 28 days after our stores reopen. We are unable to accept returns while our stores are closed during lockdown. 





Our priority is the safety of our customers and colleagues therefore, we have rigorous safety and social distancing measures in place. When you do come to collect your order, please help everyone stay safe by wearing a face mask, unless you are medically exempt. 

Please remember: Hands. Face. Space.

Thank you, stay safe and please take care.





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