Call and Collect Service Information
Store locator95 Stores
Call and collect information

We currently have 52 collection stores
Click on your local store below or use our STORE LOCATOR

Basingstoke Denton    Kings Norton    Peterborough  
Battersea Derby Alfreton Leeds Plymouth
Birkenhead Dorking  Leicester  Poole
Blackpool Edinburgh Seafield  Luton Portsmouth   
Brierley Hill Farnham **  Maidstone  Royston 
Bristol Gateshead   Nantwich  Slough 
Cambridge Nuffield Glasgow Helen St. Newcastle Upon Tyne Stockton
Cardiff *     Gloucester Newcastle West Sunderland
Carlisle  Hampton Northampton  Taunton 
Chelmsford  Hanwell   Norwich  Warrington
Colwick Haslemere Nottingham Watford  
Crawley Hull Orpington   Wimbledon
Croydon  Ipswich Oxford Winchester

Operation Hours Mon-Fri: 8am - 2pm | * 8am - 3pm | ** 7am - 1pm

CTD Trade customers - please click here

Placing your order

Place your order online, select ‘Free Collect In-store’ at the checkout and chose a collection date to suit you, or we offer a delivery option with FREE delivery on orders over £250.

Call and collect
Contact one of the stores listed above and place your order over the phone.

Our operating hours are 8am - 2pm Mon - Fri. *Some stores differ.

Please note that we are experiencing a high number of calls. If you are unable to get through, please use our contact us form and we will get back to you as soon as possible. Alternatively, you can place your order online.

Once you have placed your order, please do not travel to store until we have contacted you to let you know your order is ready to collect. Our current collection is 5-7 working days. We will contact you with any issues.

Collecting your order

When your order is ready, we will contact you by phone or email to let you know and arrange a suitable time slot for you to collect your order.

Time slots are given to enable us to adhere to social distancing and keep both you and our colleagues safe.

Please travel to the store in time for your allocated time slot – if you miss or are unable to attend, you will need to arrange another one with the store.

Arriving at store

When you arrive at your collection point please park in a designated parking space and call our team who will guide you through the process. Please do not leave your vehicle.

Please have your order details / order confirmation (name, address, order number) ready.

Please note our Tile showroom and Trade Centre’s remain closed and you will not be able to enter.

We will have your order ready for you to take away and place the trolley next to your vehicle. 

If you require help, please mention this to our staff whilst staying in your vehicle. We will ask
you to open your boot and we will place your items in your vehicle. Please make sure that you have cleared a space ready so that we can place your items in your vehicle safely.

Customer Service

For any queries relating to your order please contact us.

Customer service: 0800 014 2994 | Email:
Open: Mon-Fri 9am-3pm (excludes Bank Holidays)

Please note that we are experiencing a high number of calls. If you are unable to get through, please use our contact us form and we will get back to you as soon as possible.
Alternatively, please try your local store.

Fill out my online form.

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